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The products will be delivered to the address indicated by the buyer on the order form. We ensure deliveries in Metropolitan France (Monaco and Corsica included) as well as in the countries of the European Union (except DROM COM, United Kingdom, Switzerland, Cyprus, Malta and Czech Republic) The DROM COM are not part of our scope of delivery. By default, invoices are sent to the email address indicated by the Buyer during registration.
It is recommended that the Buyer verify the delivery and/or billing address indicated when placing the order. The registration of an erroneous invoicing address constitutes a fault of the Buyer and could in no case engage the responsibility of the salesman.
The Buyer is delivered to his home by the deliveryman of the company Colissimo. In case of absence of the Buyer or the addressee, the parcel is left pending 15 days in the nearest post office. After this period, the package is returned to adopt.
It is recommended to the Buyer, at the time of reception, to verify in the presence of the deliveryman the state of the parcel and the number of parcels delivered. In case of doubt, it is recommended to refuse the package and report these incidents to adopt
EASTER MONDAY
We would like to inform you that due to Easter Monday being a public holiday, orders placed between Thursday 28 March and Monday 1 April may experience significant delays in delivery. In addition, please note that no Mondial Relay deliveries will be made on Tuesday 2 April. We thank you for your understanding and will do our utmost to minimise these inconveniences.
- for the international: 3 to 6 working days on average
- for Metropolitan France: 2 to 3 working days
- at home in Metropolitan France (excluding Corsica): 24h hours if the order is placed before 3pm from Monday to Friday
- in a relay point for Metropolitan France (excluding Corsica): 24h hours if the order is placed before 3pm from Monday to Friday
Availability time at the point of withdrawal:In a collection point chosen by the customer: 7 daysIn a Chronopost agency: 15 days
With the influx of orders, we are experiencing a delay in shipping orders.
These times are given as an indication.
In any case, and in accordance with the provisions of the article L. 216-1 of the code of the consumption, the ordered products will be delivered within a maximum period of thirty days as from the day following that where the Buyer recorded his order, subject to the complete payment of the price.
In the absence of delivery at the end of this period, the Purchaser shall have the option of cancelling his order, by registered letter with acknowledgement of receipt or by a written document on another durable medium, if, after having enjoined, in the same manner, adopt' to make the delivery within a reasonable additional period, the latter has not complied within this period.
The cancellation shall be deemed effective upon receipt by adopt' of the letter or writing informing it of such resolution, unless adopt' has performed in the meantime.The Buyer may immediately cancel the order if adopt' refuses to deliver the goods or does not fulfil its obligation to deliver the goods by the expiry of the stipulated date or time and this date or time is an essential condition of the contract for the Buyer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request by the consumer before the conclusion of the contract.
Delivery method
Delivery time
Rate
Offer
Standard home delivery
2 to 3 working days
4,50€
Free of charge from 30€ onwards
48h express home delivery
1 to 2 working days
9,00€
Express delivery in a relay point
5,50€
Free of charge from 35€ onwards
Delivery in a relay point
4 working day
3,90
Free of charge from 25€ onwards
Country
Offer (standard delivery)
Germany
3 to 6 working days
6,50€
Free from 35€ onwards
Austria
9,50€
Free from 40€ onwards
Belgium
Bulgaria
12,00€
Croatia
Denmark
Spain
Estonia
Finland
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Sweden
Czech Republic
The Buyer has the possibility to ask for an exchange, within fifteen (15) days from the reception of the product The return costs remain at the charge of the Buyer.
The return address is as follows:
adopt customer service
19 Impasse Lou Haou
ZI Auguste V
33610 Cestas
France
The exchange (subject to availability) is made within thirty (30) days maximum from the receipt by adopt' of the returned products.
We apologize for this inconvenience.
To remedy this problem, simply contact our customer service via our contact form. In order to best process your request, please include a photo or video and a short note explaining your situation.
Within fourteen (14) days of receiving the products, the Buyer may exercise his right of withdrawal.
Prior to any return of a product, the Buyer must notify his intention to withdraw:- Or by contacting our customer service: via our contact form. Our customer service is available Monday to Friday from 9am to 5pm.
- Or by returning the return form [Click here for the form] duly completed and signed via our contact form or to the following address:
The consumer is required to return the products concerned within (14) fourteen days from the date of receipt of the products.
In case of exercising the right of withdrawal within the above-mentioned period, only the price of the product(s) purchased and the delivery costs (in the case of a return of a complete order) are reimbursed: the return costs remain the responsibility of the Purchaser.
The refund shall be made no later than fourteen (14) days from the date of receipt by adopt' of the returned products or proof of shipment of the products concerned (whichever date is earlier), and by the same means of payment as used by the consumer, unless the latter expressly agrees to another means of payment.
The Buyer shall only be liable for depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product.